Terms of service
TERMS OF SERVICE
Last updated: 09/03/2026
OVERVIEW
Welcome to Serenti. Throughout the site, the terms “we”, “us” and “our” refer to Serenti. Serenti operates this website and online store, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Serenti is powered by Shopify, which enables us to provide the Services to you.
The following Terms of Service (“Terms”) govern your access to and use of our Services, including all information, tools, and services available from this website.
By visiting our site or purchasing something from us, you engage in our Services and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not access the website or use our Services.
SECTION 1 – ACCESS AND USE
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this website under your supervision.
You agree not to use our products or Services for any illegal or unauthorized purpose.
SECTION 2 – PRODUCTS
We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product.
All product descriptions and pricing are subject to change at any time without notice.
We reserve the right to discontinue any product at any time and to limit the quantities of any products that we offer.
SECTION 3 – ORDERS
By placing an order through our store, you make an offer to purchase a product.
Serenti reserves the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, suspected fraud, or issues identified by our payment providers.
Once your order has been confirmed and processed, it may no longer be possible to modify or cancel it.
Your purchases are subject to our Refund Policy.
SECTION 4 – PRICES AND PAYMENTS
All prices displayed on our website include applicable VAT unless otherwise stated.
Shipping costs and any additional fees will be displayed during checkout before the order is completed.
We reserve the right to change prices at any time without prior notice.
You agree to provide accurate and complete billing and payment information for all purchases made through our website.
SECTION 5 – SHIPPING AND DELIVERY
Orders are processed within the timeframes stated in our Shipping Policy.
Delivery times are estimates only and are not guaranteed.
Risk of loss and ownership of products transfer to the customer once the goods are delivered to the address provided during checkout.
Serenti is not responsible for delays caused by shipping carriers, customs processing, or other circumstances beyond our control.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services, including but not limited to logos, graphics, images, text, product descriptions, and website design, is the property of Serenti or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or exploit any content from this website without our prior written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools which we neither monitor nor control.
Your use of such tools is entirely at your own risk and discretion.
SECTION 8 – THIRD-PARTY LINKS
Certain content or services available through our website may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Serenti is powered by Shopify, which enables us to provide the Services to you. However, any purchases you make in our store are made directly with Serenti.
Shopify is not responsible for any aspect of any sales between you and Serenti.
SECTION 10 – PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit suggestions, ideas, or other feedback to us, you agree that we may use them without restriction and without compensation to you.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally there may be information on our website that contains typographical errors or inaccuracies relating to product descriptions, pricing, or availability.
We reserve the right to correct such errors and update information at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the website or its content for any unlawful purpose, to violate laws, to infringe intellectual property rights, or to transmit malicious software.
We reserve the right to terminate your use of the Services if you violate these Terms.
SECTION 14 – DISCLAIMER OF WARRANTIES
The Services and all products delivered through the Services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
SECTION 15 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Serenti shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or any products purchased through the website.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless Serenti and its affiliates from any claims arising from your breach of these Terms or violation of any law or third-party rights.
SECTION 17 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 18 – GOVERNING LAW
These Terms of Service and any agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the Netherlands.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.
Your continued use of the website following any updates constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Serenti
Frambozenstraat 4
5632 SM Eindhoven
Netherlands
Email: serentistudios@gmail.com
Registered at the Kamer van Koophandel (KVK): 99921960
VAT Identification Number (BTW): NL005418440B87