Refund policy

REFUND & RETURN POLICY

Last updated: 09/03/2026

This Refund & Return Policy describes the conditions under which Serenti accepts returns, refunds, and exchanges for purchases made through our website.

CONTACT

If you have any questions about returns or refunds, please contact us at:

Email: serentistudios@gmail.com

Customers must contact us before returning any items. Returns sent without prior authorization may not be accepted.

RETURNS

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it
• Be unused and unworn
• Be in its original packaging
• Include any original tags (if applicable)
• Include proof of purchase or order confirmation

To request a return, contact us at serentistudios@gmail.com. If your return is approved, we will provide instructions on how and where to send the item.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Items returned without first requesting a return will not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival.

If the item is defective, damaged, or incorrect, please contact us within 7 days of delivery so we can evaluate the issue and resolve it appropriately.

Depending on the situation, we may offer:

• A replacement product
• Store credit
• A full or partial refund

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Gift cards

If you are unsure whether your item is eligible for return, please contact us before purchasing.

SALE ITEMS

Items purchased during promotional sales or discounts may not be eligible for return unless they arrive damaged or defective.

EXCHANGES

If you wish to exchange an item, the fastest method is to return the original item (if eligible) and place a new order.

EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving the product without providing a reason.

To exercise this right, you must notify us within 14 days of receiving your order.

Returned items must:

• Be unused
• Be in their original packaging
• Include proof of purchase

Return shipping costs may apply unless otherwise required by applicable law.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks and payment providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at serentistudios@gmail.com.

ORDER CANCELLATIONS

Orders may only be canceled before they have been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

CONTACT

For any questions regarding refunds or returns, please contact:

Serenti
Email: serentistudios@gmail.com