Privacy policy

PRIVACY POLICY

Last updated: 09/03/2026

This Privacy Policy describes how Serenti ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

CONTACT

If you have questions about this Privacy Policy or our data practices, please contact us at:

Serenti
Frambozenstraat 4
5632 SM Eindhoven
Netherlands

Email: serentistudios@gmail.com

PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, including:

• Web browser
• IP address
• Time zone
• Cookies installed on your device

Additionally, as you browse the site we collect information about:

• Pages you view
• Products you view
• Websites or search terms that referred you
• How you interact with the website

When you make or attempt to make a purchase, we collect information including:

• Name
• Billing address
• Shipping address
• Payment information
• Email address
• Phone number (if provided)

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill orders
• Provide order confirmations and shipping updates
• Communicate with you
• Screen orders for potential risk or fraud
• Improve and optimize our website
• Provide customer support

We may also use your information to send you marketing communications if you have opted in to receive them.

SHARING YOUR PERSONAL INFORMATION

We share your personal information with trusted third parties to help us operate our business.

For example:

• Our store is hosted on Shopify, which provides the ecommerce platform we use to sell our products.
• Payment providers process your payments securely.
• Shipping partners deliver your orders.
• Analytics services help us understand how customers use the site.

These third parties only receive the information necessary to perform their services.

BEHAVIORAL ADVERTISING

We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising through the settings of the advertising platforms you use.

Our website uses cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Analyze website performance
• Improve the user experience

You can control or disable cookies through your browser settings.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

YOUR RIGHTS (EU / GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you
• Request correction of your personal data
• Request deletion of your personal data
• Object to processing of your data
• Request restriction of processing
• Request data portability

To exercise these rights, please contact us at serentistudios@gmail.com.

LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

• Performance of a contract (processing your order)
• Legitimate business interests
• Compliance with legal obligations
• Your consent where required

DATA TRANSFERS

Your information may be transferred outside of Europe, including to Canada and the United States, where some of our service providers operate. When this occurs, appropriate safeguards are used to protect your data.

SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

MINORS

This website is not intended for individuals under the age of 16.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

Any updates will be posted on this page.

COMPLAINTS

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with your local data protection authority.

Our customers tell it better than we do!

Excellent

4.1

/ 5

based on 168 reviews

Luxury feel from the moment it arrived

I’ve ordered from a lot of clothing brands online and you can usually tell pretty quickly when something is overhyped, but this honestly surprised me. The material feels thick and premium without being too heavy, and the fit sits really clean on body. I’ve ordered from a lot of clothing brands online and you can usually tell pretty quickly when something is overhyped, but this... I’ve ordered from a lot of clothing brands online and you can usually tell pretty quickly when something is overhyped, but this honestly surprised me. The material feels thick and premium without being too heavy, and the fit sits really clean on body.

Jack - 29 April

Looks even better in person

The product photos already looked good on the website, but in person it actually looks even better. I was mainly worried about the fit ordering online, but it fit exactly how I wanted slightly oversized but still structured. You can tell there was real attention put into the design. The product photos already looked good on the website, but in person it actually looks even better. I was mainly worried about... The product photos already looked good on the website, but in person it actually looks even better. I was mainly worried about the fit ordering online, but it fit exactly how I wanted slightly oversized but still structured. You can tell there was real attention put into the design.

Franck - 7 May

Minimal but very classy

I’m really into minimal clothing brands, so this was exactly my style. The design is simple but still stands out because of how well everything is put together. The fit is super and the quality honestly exceeded my expectations. It gives that effortless look without trying too hard. Definitely feels like a brand that’s going to grow fast. I’m really into minimal clothing brands, so this was exactly my style. The design is simple but still stands out because of... I’m really into minimal clothing brands, so this was exactly my style. The design is simple but still stands out because of how well everything is put together. The fit is super and the quality honestly exceeded my expectations. It gives that effortless look without trying too hard. Definitely feels like a brand that’s going to grow fast.

Mihail – 3 March

Worth every penny

From the presentation to the actual product, everything felt premium. The fit, comfort, and overall aesthetic are seriously impressive. Easily one of my favorite pieces right now. From the presentation to the actual product, everything felt premium. The fit, comfort, and overall aesthetic are seriously impressive. Easily one of... From the presentation to the actual product, everything felt premium. The fit, comfort, and overall aesthetic are seriously impressive. Easily one of my favorite pieces right now.

Gerard - 12 April

The Alvér Long Sleeve is unreal

The Alvér Long Sleeve instantly became one of my favorite pieces in my wardrobe. The fabric feels high quality and has that luxury weight to it without being too thick. I also really liked how minimal and clean the design looks in person. You can easily dress it up or wear it casually, which makes it feel super versatile. Got compliments on it the first time I wore it out. The Alvér Long Sleeve instantly became one of my favorite pieces in my wardrobe. The fabric feels high quality and has that... The Alvér Long Sleeve instantly became one of my favorite pieces in my wardrobe. The fabric feels high quality and has that luxury weight to it without being too thick. I also really liked how minimal and clean the design looks in person. You can easily dress it up or wear it casually, which makes it feel super versatile. Got compliments on it the first time I wore it out.

Sean - 29 April

Bought one for my husband

I originally ordered this for my husband because he’s really picky with clothing and usually complains about the fit or material, but he genuinely loved this from the moment he tried it on. The quality feels amazing and it looks very clean in person. He said it’s one of the most comfortable pieces he owns, and honestly I agree because it looks so good on him. We both loved how minimal and classy the design is. Definitely ordering another piece soon. I originally ordered this for my husband because he’s really picky with clothing and usually complains about the fit or material, but... I originally ordered this for my husband because he’s really picky with clothing and usually complains about the fit or material, but he genuinely loved this from the moment he tried it on. The quality feels amazing and it looks very clean in person. He said it’s one of the most comfortable pieces he owns, and honestly I agree because it looks so good on him. We both loved how minimal and classy the design is. Definitely ordering another piece soon.

Vivianne - 27 January

Really nice quality, just fits a bit oversized

The quality and overall look are honestly really good, especially the material and stitching. My only small issue was that the fit ended up being slightly more oversized than I expected based on the photos. Other than that, shipping was smooth and the piece itself looks amazing in person. The quality and overall look are honestly really good, especially the material and stitching. My only small issue was that the fit... The quality and overall look are honestly really good, especially the material and stitching. My only small issue was that the fit ended up being slightly more oversized than I expected based on the photos. Other than that, shipping was smooth and the piece itself looks amazing in person.

Oliver - 30 January

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