Shipping policy

SHIPPING POLICY

Last updated: 09/03/2026

This Shipping Policy describes how orders placed with Serenti are processed and delivered.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully completed.

Processing times may be longer during holidays, promotional periods, or due to high order volumes.

Once an order has been processed, it cannot be modified or canceled.

SHIPPING DESTINATIONS

Serenti ships internationally. Orders may be delivered to most countries worldwide.

However, certain destinations may be unavailable due to shipping restrictions or logistical limitations. In such cases, customers will be notified and refunded if necessary.

ESTIMATED DELIVERY TIMES

Estimated delivery times depend on the destination country and shipping carrier.

Typical delivery estimates:

Europe: 5–12 business days
North America: 7–14 business days
International: 7–18 business days

These delivery times are estimates only and are not guaranteed.

Delays may occur due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

SHIPPING COSTS

Shipping costs are displayed during checkout before payment is completed.

Promotional offers such as free shipping may be applied at our discretion.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing tracking information where available.

Tracking updates may take several days to appear depending on the shipping carrier.

CUSTOMS, DUTIES, AND IMPORT TAXES

International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not controlled by Serenti.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect address is provided and the order has already been shipped, Serenti cannot guarantee that the package can be recovered or redirected.

Additional shipping fees may apply if a package must be reshipped.

LOST OR STOLEN PACKAGES

Serenti is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If a package appears to be lost in transit, customers should contact us and we will work with the shipping carrier to investigate the issue.

SHIPPING DELAYS

Serenti is not responsible for delays caused by:

• Customs inspections
• Carrier disruptions
• Weather conditions
• International shipping delays
• Incorrect shipping information provided by the customer

MULTIPLE SHIPMENTS

In some cases, items within the same order may be shipped separately depending on product availability and supplier location.

Customers may receive multiple packages for a single order.

CONTACT

For questions regarding shipping or delivery, please contact:

Serentistudios@gmail.com

Our customers tell it better than we do!

Excellent

4.1

/ 5

based on 168 reviews

Luxury feel from the moment it arrived

I’ve ordered from a lot of clothing brands online and you can usually tell pretty quickly when something is overhyped, but this honestly surprised me. The material feels thick and premium without being too heavy, and the fit sits really clean on body. I’ve ordered from a lot of clothing brands online and you can usually tell pretty quickly when something is overhyped, but this... I’ve ordered from a lot of clothing brands online and you can usually tell pretty quickly when something is overhyped, but this honestly surprised me. The material feels thick and premium without being too heavy, and the fit sits really clean on body.

Jack - 29 April

Looks even better in person

The product photos already looked good on the website, but in person it actually looks even better. I was mainly worried about the fit ordering online, but it fit exactly how I wanted slightly oversized but still structured. You can tell there was real attention put into the design. The product photos already looked good on the website, but in person it actually looks even better. I was mainly worried about... The product photos already looked good on the website, but in person it actually looks even better. I was mainly worried about the fit ordering online, but it fit exactly how I wanted slightly oversized but still structured. You can tell there was real attention put into the design.

Franck - 7 May

Minimal but very classy

I’m really into minimal clothing brands, so this was exactly my style. The design is simple but still stands out because of how well everything is put together. The fit is super and the quality honestly exceeded my expectations. It gives that effortless look without trying too hard. Definitely feels like a brand that’s going to grow fast. I’m really into minimal clothing brands, so this was exactly my style. The design is simple but still stands out because of... I’m really into minimal clothing brands, so this was exactly my style. The design is simple but still stands out because of how well everything is put together. The fit is super and the quality honestly exceeded my expectations. It gives that effortless look without trying too hard. Definitely feels like a brand that’s going to grow fast.

Mihail – 3 March

Worth every penny

From the presentation to the actual product, everything felt premium. The fit, comfort, and overall aesthetic are seriously impressive. Easily one of my favorite pieces right now. From the presentation to the actual product, everything felt premium. The fit, comfort, and overall aesthetic are seriously impressive. Easily one of... From the presentation to the actual product, everything felt premium. The fit, comfort, and overall aesthetic are seriously impressive. Easily one of my favorite pieces right now.

Gerard - 12 April

The Alvér Long Sleeve is unreal

The Alvér Long Sleeve instantly became one of my favorite pieces in my wardrobe. The fabric feels high quality and has that luxury weight to it without being too thick. I also really liked how minimal and clean the design looks in person. You can easily dress it up or wear it casually, which makes it feel super versatile. Got compliments on it the first time I wore it out. The Alvér Long Sleeve instantly became one of my favorite pieces in my wardrobe. The fabric feels high quality and has that... The Alvér Long Sleeve instantly became one of my favorite pieces in my wardrobe. The fabric feels high quality and has that luxury weight to it without being too thick. I also really liked how minimal and clean the design looks in person. You can easily dress it up or wear it casually, which makes it feel super versatile. Got compliments on it the first time I wore it out.

Sean - 29 April

Bought one for my husband

I originally ordered this for my husband because he’s really picky with clothing and usually complains about the fit or material, but he genuinely loved this from the moment he tried it on. The quality feels amazing and it looks very clean in person. He said it’s one of the most comfortable pieces he owns, and honestly I agree because it looks so good on him. We both loved how minimal and classy the design is. Definitely ordering another piece soon. I originally ordered this for my husband because he’s really picky with clothing and usually complains about the fit or material, but... I originally ordered this for my husband because he’s really picky with clothing and usually complains about the fit or material, but he genuinely loved this from the moment he tried it on. The quality feels amazing and it looks very clean in person. He said it’s one of the most comfortable pieces he owns, and honestly I agree because it looks so good on him. We both loved how minimal and classy the design is. Definitely ordering another piece soon.

Vivianne - 27 January

Really nice quality, just fits a bit oversized

The quality and overall look are honestly really good, especially the material and stitching. My only small issue was that the fit ended up being slightly more oversized than I expected based on the photos. Other than that, shipping was smooth and the piece itself looks amazing in person. The quality and overall look are honestly really good, especially the material and stitching. My only small issue was that the fit... The quality and overall look are honestly really good, especially the material and stitching. My only small issue was that the fit ended up being slightly more oversized than I expected based on the photos. Other than that, shipping was smooth and the piece itself looks amazing in person.

Oliver - 30 January

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